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Return Policy
RMA Required
In the event that parts or goods are required to be returned for any reason, such as repair, warranty, service, lack of satisfaction, etc. You (the customer) are required to obtain a Return Merchandise Authorization or “RMA” for short. This request can easily be made by using the RMA Request Form. The form will guide the customer through the required information.
All claims for shortage or shipment errors and physical damage must be made within 5 days of original receipt of the goods. Customer must report to freight carrier immediately when damaged boxes are received. Risk of loss passes to customer upon shipment of product from our facility.
Procedures
- Customer submits requests RMA via RMA Request Form.
- Customer must ship goods back with a copy of the RMA request.
- Customer returns goods within 14 days of RMA issue date.
- Upon receipt of goods, service department will provide customer with notification explain status of goods and follow up actions.
Restrictions
- We will not accept or process any returned goods without a valid RMA
- Items returned for refund must be in the original package with all accessories, all supporting documentation and in re sellable condition.
- Information - the customer must provide sufficient information to validate the original sale. This can be as simple as providing customer PO and invoice number.
- RMA is good for 14 days. Return will be refused if returned after the expiration date.
- RMA # must be marked on the outside of the box or shipment will be refused.
- Warranty will be voided if warranty label is removed or damaged.
Other Conditions
- Restocking fee of 15% may be applicable to returns. We will notify you at time of processing the RMA.
- Following inspection of the goods, our service department will provide an estimated cost (if applicable) associated with repair, service, parts etc.
- Service department may require a PO issued by customer toward any applicable charges. The PO is required prior to repair or service being initiated or replacement parts being shipped.
Liability
Express Assembly Products LLC shall under no circumstance be held liable for damages, loss or disputes caused by delay in furnishing maintenance, repair, consultancy or any other services.
Express Assembly Products
199 Rt 101 • P.O. Box 369 • Amherst, NH 03031
TOLL FREE 1-866-863-2302 • (603) 424-5590 • Fax: (603) 424-5595
email: info@expressassembly.com
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