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Frequently Asked Questions

What payment methods do you accept?

We accept payment via MasterCard, Visa, American Express, money orders, company PO (once credit references have been received by Express Assembly Products), checks and wire transfer. We also accept payment via our Pay Pal account (account e-mail address: order@expressassembly.com).

International orders must be prepaid before the items will be shipped.

What are my shipping costs?

Shipping charges for orders are calculated at the time of checkout and will ship via UPS ground.

We are happy to use your own UPS or FEDEX account number to cover the shipping costs.

How long is the warranty?

Our warranty period is one year for all tools, excluding batteries (which is a six month warranty).

How will I receive my order?

Our default shipping method is UPS Ground (not insured). If you need a different shipping method, please call or make note of the service you would like when placing your order.

What is your Return Policy?

You may exchange or return products within 30 days as long as it is in its original condition (no scratches, missing parts, missing boxes, etc.).

In the event that parts or goods are required to be returned for any reason, such as repair, warranty, service, lack of satisfaction, etc. You (the customer) are required to obtain a Return Merchandise Authorization or “RMA” for short. Click here for more information on our Return Policy.