You can buy torque screwdrivers and accessories from many vendors. Why buy from Express Assembly? Just take a look at our policies:
Expert Telephone Support
When you call Express Assembly for help, you get an expert in torque screwdrivers and accessories on the other end of the line. The people who run the company work directly with customers to insure that you are entirely satisfied with your products.
30-Day Evaluation Period
If you are not satisfied with your product, you may exchange or return it within 30 days from the date of your purchase. We’re happy to help you select a tool that better meets your needs. See Returns & Exchanges for instructions.
Same Day Shipping
We carry products and parts inventory right on site and will ship the same day that you place your order as long as we receive your order by 2:00pm EST. Actual shipping costs are determined at time of shipment. Shipping estimates can change based on shipment method used (ground, next day, split, etc.).
Please Note: Customs duties, taxes, and import fees are not included in shipping charges and are the responsibility of the recipient.
One Year Warranty
We guarantee all parts from manufacturing defects for one year. If manufacturing defects are found within 30 days from the date of purchase, service to replace the parts is free. The only exceptions are cordless screwdriver batteries that come with a 6 month warranty.
48 Hour Inspection & Damage Reporting Policy
To ensure the highest level of service and product quality, we require all shipments to be inspected promptly upon delivery.
- Inspection Window – All items must be inspected within 48 hours of receipt.
- Reporting Damage – Any visible shipping damage or discrepancies must be reported to info@expressassembly.com within this period.
- Photo Documentation – Customers must provide clear photographs of any damage to the product and packaging when submitting a claim. This documentation is required to determine the most appropriate resolution.
- After 48 Hours – Damage or discrepancies reported beyond 48 hours may not eligible for replacement or resolution, as claims cannot be filed with carriers after this window.
- Product Defects – Issues related to product defects (not shipping damage) are covered separately under our standard warranty policy.
In-Stock Parts
We stock parts for all tools that we sell. We can ship parts to you quickly or service your tools on-site.
Fast Service
We can service any Sumake torque screwdriver right at our facilities. Since we service on-site, we can typically complete repairs within one week from receiving the tool. 24-hour repairs are also available for a small additional charge.
Flat Rate Repairs
We’ll quote you a flat rate for your repair before you send your product so there are no surprises or delays.
Lost items During Shipment Policy
Once an order has left our facility and has been transferred to the shipping carrier, Express Assembly is not responsible for lost, stolen, or undelivered packages. Ownership of the items passes to the customer at the time of shipment, and any claims for loss must be made directly with the shipping carrier.
For added protection, customers have the option to purchase shipping insurance at the time of order. This insurance provides coverage for lost or damaged packages during transit and ensures claims can be filed directly with the carrier. Customers who choose not to purchase insurance accept full responsibility for any potential loss or damage once the order has been shipped.
If you would like insurance on your package, please notify our sales associate at the time of purchase so it can be added to your order. Insurance is not included unless specifically requested.
